Bryan Michalis

GM Enterprise

Bryan Michalis is GM of the Enterprise Division of Canary Technologies. As an integral part of the leadership team, Canary has become one of the industry’s fastest-growing technology companies, powering millions of automated guest touchpoints and hotel workflows through its award-winning AI platform. Today, Canary serves more than 20,000 hotels in over 100 countries, including many of the world’s leading hotel brands such as Marriott International, Four Seasons and Wyndham Hotels & Resorts.

Prior to heading up the Enterprise Division, Bryan was VP of Marketing and Business Development at Canary Technologies. Over the years he's worked in Strategy & Business Operations at several hospitality and tech startups and as a management consultant at Bain & Company. Since joining Canary, Bryan has immersed himself in the hotel industry. He’s been the principal author of several detailed research papers on cutting-edge hospitality trends, including Digital Tipping, PCI Compliance for Hotels and How AI will Affect Hotel Businesses. Bryan’s always keeping a sharp eye for the latest trends and has penned recent articles on sustainability in hotels, the latest in Hotel Operations Management, and hospitality software innovations.

Bryan's favorite travel destination is Spain and his favorite hotel is The Pedregal in Cabo.

Hotel Pricing Strategies: Essential Tactics for Success

Pricing strategies for hotels are about more than just room rates. You need to consider total revenue management, which includes all the revenue streams flowing into your hotel.

Hotel Automation is the Next Big Thing in Hospitality. Here’s Why

Hotel automation should be viewed as a tool to enhance, not replace the human touch. Learn how to integrate it into your property.

Mastering Hotel OTAs: 8 Ways to Overcome Pain Points And Increase Profitability

Whether you want to upsell your OTA guests, encourage them to book direct for their next stays or prompt them to leave positive reviews, a robust hotel platform can help. Here's how.

4 Ways to Wow Hotel Guests With Pre-Arrival Communication

Pre-arrival communication lets you connect with guests before they arrive, set clear expectations and offer personalized service. But it’s not just about what you communicate; it’s how you communicate. Learn more here.

Hospitality Technology Trends: 10 Advancements to Watch in 2025

As we look ahead to the future of hospitality, one thing is crystal clear: technology will continue to shape the industry in profound ways. See the latest top trends here.

13 Creative Ways Hotels Can Cut Costs Without Sacrificing Guest Experience

Any cost-saving strategy should depend on your specific hotel and thoughtfully considered. Here are some creative ideas that cut costs but don't affect the all important guest experience.

Check-in Redefined: Unleash the Power of Automated Hotel Check-in

Automated hotel check-in is the future of hospitality. Enhance efficiency and customer satisfaction and unlock valuable data insights with smart check-in. Learn how here.

Hotel Expenses: 10 Clever Ways To Control Costs

Hotel operating costs are challenging, but there are ways to exceed guest expectations while controlling expenses. Learn how here.

25 Hotel Payment Options to Offer Guests More Flexibility

For hoteliers, staying up to date with what’s happening in hotel payments is crucial. Knowing what payment methods are available is key to modern guest experiences.

The 17 Hotel Reports You Absolutely Need to Put Your Business Ahead

Let's dive into a list of reports that every hotel needs, what each report tracks and how to organize your metrics. Just remember: successful reporting is dynamic.

20 Hotel Sales Strategies to Effectively Increase Revenue

Boost your hotel's revenue with 20 proven hotel sales strategies, from upsells to mobile trends. Stay ahead in hospitality's dynamic landscape!

Examples of AI in the Hospitality Industry

AI is only in its early stages and it’s hard to know what may come next. As the technology develops, new examples of AI in hospitality are emerging and it's time to consider them.

7 Key Advantages of AI in Hotels

When testing and comparing the latest AI developments, it’s more important to prioritize what makes sense for your hotel. First step: define your most important criteria.

Using Technology to Improve Hotel Guest Experience in 2025

At the end of the day, every hotelier’s most important objective is to make guests feel at home and provide them with an outstanding hotel experience. And technology has a critical role to play.

The 12 Key Aspects of a Hotel Lobby Layout That Guests Love

A vibrant and aesthetically pleasing hotel lobby layout sets the tone for a guest’s entire experience at a property and can help make a lasting positive impression.

Podcast: Ushering High Tech into the Hospitality Industry

Canary co-founder and CEO Harman Narula — class of ‘09 from Cornell's esteemed hotel school — goes deep on the state of hotel technology.

The Ultimate Guide to AI in the Hospitality Industry: Understanding Fundamentals, Top Use Cases, Implementation and Risks

The ultimate guide to AI in Hospitality. Discover top use cases like AI messaging, fraud prevention & personalization, plus benefits & implementation tips.

The Future of Hospitality: 10 Top Industry Trends for 2025

Looking at the trends in the hotel industry, the hospitality sector’s overall outlook this year is promising. Challenges persist, of course. Stay ahead and succeed by understanding these emerging trends for 2024.

Exploring 13 Hotel Marketing Trends Set to Dominate in 2025

It’s time to put your brand out there. Use these latest marketing trends in hospitality to get in front of your target audience. Make your hospitality business shine in 2024.

15 Expert Strategies for Hotel Data Breach Prevention

To defend against hotel data breaches, the most important element is awareness. Make data protection a priority using training and education. Then, start enhancing security across all departments.

Mastering Hotel Competitive Analysis: The What, Why and How

How well do you know your competitors? With this step-by-step guide and expert tips, you’re ready to tackle hotel competitive analysis.

14 Hotel Email Templates to Refine Guest Communication

Putting that extra bit of effort into your emails is worth it, trust us. But to give you a head start, we’ve put together 14 types of email templates.

Setting the Course: 24 Hotel Industry Goals to Set for 2025

Looking for a handy checklist of ideas to make your hotel even more successful? Use these 24 points as your New Year's to-do list.

A Complete Guide to Managing Guest Feedback in Hotels

The benefits of responding to guest feedback are numerous, including improved guest satisfaction and loyalty. Best of all, guest feedback gives you a way to continually improve.

A Comprehensive Guide to Increasing Hotel Sales in the Off-Season

Don't let the low season get you down. Use the tips in this guide to improve sales and use them as inspiration to create special promotions your guests can’t resist.

What is Upselling in Hotels? 10 Foolproof Ways to Drive Revenue

Need a bit of hotel upsell inspiration? Use these 11 script examples to make upselling a natural part of the hotel workday. Find out how to upsell late checkouts, dinner reservations, and more.

Digital Contract Signing: The Smart Way for Hotels to Do Business

Digital contract signing is faster, safer and easier for both clients and staff.‍ It lets your clients get back to their day more quickly. And your team has more time for the important work.

Social Media Marketing Strategy For Hotels: 11 Best Practices

Social media is an extension of your physical brand. This means your hotel’s social media marketing strategies should reflect your values, aesthetics and personality. Read this post to learn how to get it right.

12 Hotel Ancillary Revenue Ideas You Can Implement Today

Looking for new and innovative ways to increase revenue at your hotel? With the tools and revenue-generating ideas for hotels in this detailed blog post, you’re ready to get strategic with ancillary revenue management.

SEO for Hotels: How to Drive More Traffic to Your Website

Search Engine Optimization (SEO) for hotels is a long game, not a quick fix. But don’t get discouraged; just keep following as many of the hotel SEO tips in this guide as possible and your rankings are sure to improve.

Master Direct Bookings: A Comprehensive Guide for Hotels

Use the strategies in this guide to gain more profitable direct bookings at your hotel. From the basics of optimizing your website to the nuances of advanced email marketing and search ads, this updated guide is a must-read for hoteliers.

Get It Right: Your Guide to Online Review Management for Hotels

Your hotel's digital reputation impacts both your ability to win over guests and how much you can charge. This comprehensive Guide details the smartest strategies and tactics for hotel online review management.

10 Hotel Staff Training Strategies for Success in a Tight Labor Market

Good hotel staff training is essential, especially today. Put these tips into practice and implement easy-to-use technology and you’ll find yourself with a happier, more productive workforce in no time!‍

The 2026 Guide to Self-Check-in Kiosks for Hotels

Self-check-in kiosks let you speed up operations, reduce wait times, improve privacy and security, and so much more. Of course, it's critical to find the right technology. This Self Check-In Kiosk Guide explains how.

The Ultimate Guide to Managing Hotel Staff for Success

When you create a workforce employees are proud of, the benefits for your hotel business are many, including increased revenue, happier guests, increased customer loyalty and lower staff turnover.

21 Hotel Staff Incentives to Attract and Retain Talent

With the hospitality staffing shortage looming, it's more important than ever to retain your best workers. Hotel staff incentives are a great way to attract talent, motivate employees and grow your hotel business.

Turning Feedback into Gold: The Ultimate Guide to Hotel Reputation Management

That five-star hotel reputation isn't an accident. It's meticulously managed. Learn hotel reputation management techniques to help you increase bookings and build a prestigious presence.

A Deep Dive Into GOPPAR and What It Means For Hotels

GOPPAR is a key hotel revenue metric. It helps properties look beyond room revenue and paints a picture of hotel profitability. Here’s how to calculate GOPPAR using a few data points.

Outstanding Hotel Guest Communication: 9 Clever Ideas

Great hotel guest communication goes a long way. It helps you build loyalty and increase revenue. Brush up on communication do's and don'ts and learn about the latest trends.

Increase Corporate and Group Hotel Bookings

Increasing your hotel’s corporate and group bookings can have a big impact on your overall revenue. But knowing how to strengthen this side of your business is key.

14 Easy Ways to Personalize the Hotel Guest Experience

Personalizing your guest experience is a sure way to delight guests, encourage positive reviews, and bring them back again and again. ‍Personalization doesn’t have to be difficult. It just needs to be done right.

Sustainability in Hotels: Creating a Greener Future for Hospitality

Sustainability is becoming more important for the hospitality industry by the day. With the frightening results of climate change, travelers are looking for ways to reduce their impact on the environment.

13 Hotel Amenities That Win Over and Wow Your Guests

Try new amenities regularly to keep your offering fun, exciting and engaging for your guests. That gives you the best chance to stay relevant and continuously draw in the right travelers.

The Latest in Innovative Solutions to Hotel Problems 2025

In this update, we delve into the ever-evolving world of hotel management, exploring common challenges faced by hoteliers and presenting cutting-edge solutions that have emerged this year.

Hotel Yield Management: A Complete Guide (+Tools to Help You)

Yield management is a vital part of revenue management, helping you increase revenue and profitability. Applying this pricing strategy to your hotel isn’t too difficult. Learn how to get started here.

Understanding ADR vs. RevPAR

ADR and RevPAR give you a basic idea of your hotel’s performance. They’re both easy to calculate, understand and measure over time. That makes them a great source of information for your data-powered revenue strategy.

Hotel Electronic Door Locks: Everything You Need to Know

Contactless check-in and electronic door locks are the future of the hotel industry, providing guests with a better experience and hotels with improved operations. Learn how to make it happen for your property.

The Latest in High-Tech Hotel Operations Management

Hotel operations management is a critical function that drives the overall success and profitability of a hotel. This article looks at both proven and new best practices in hotel ops.

Hospitality Software Innovations: Navigating Tomorrow

New hospitality software takes work off your plate and frees up your team for what only humans can do - offer guests genuine hospitality and meaningful interactions.

Everything You Need To Know About Hotel Payment Processing

Processing guest payments in the most secure, PCI-compliant way possible is critical for the hospitality industry.

12 Causes of High Hotel Turnover Rates and What To Do About It

What can hotels do to decrease turnover rates and create a happier workforce? Here are 12 common problems and how to fix them:

11 Proven Strategies to Attract More Hotel Guests

Use the following eleven hotel strategies to attract more customers and strengthen your business in the long run.

Canary’s #1-Rated Digital Contracts & Payments Solutions Now Integrated With Amadeus Delphi

This spring, Amadeus Delphi customers can access the new Canary integration directly inside of the Delphi interface. With just one-click within Delphi, hoteliers can create and send contracts for e-signature and payment links for collecting deposits or installments. All documents and payment information are saved securely within relevant account records in Delphi.

How to Write a Welcome Message for Guests in Hotels: A Guide

Overall, a well-written guest welcome message is an important part of the guest experience at hotels. It can help create a positive first impression, provide important information, help guests feel at home, and set expectations for their stay.

18 Innovative Ideas for Every Type of Hotel

As most hoteliers can attest having gone through a global pandemic, problems arise and problems dissipate. But it’s how you deal with them that matters. Innovative ideas for hotels are keys to building resilience.

Welcoming & Greeting Hotel Guests: 13 Scripts To Follow

Giving your staff the right tools and resources is crucial if you want to make every guest feel valued and appreciated from check-in onwards. This is why we’ve created thirteen scripts for various check-in scenarios that help your team welcome and greet hotel guests.

How to Choose the Best Hotel Management System

The best hotel management systems address a variety of issues that face modern hoteliers. In this blog post, Canary's industry veteran's provide their expert advice on what hotel management system features hoteliers can't live without and which ones can be ignored.

Everything You Need to Know About Revenue Management in Hotels

Hotel revenue management refers to a property’s pricing strategies to sell perishable inventory. It is based on the behavioral economic concept of “willingness to pay”, which is the maximum price a consumer is willing to pay for something. Improving your hotel revenue management through the use of the right tools will help your hotel stay competitive and improve performance continually.

20 Ideas To Improve Hotel Guest Experience: From Research to Post-stay (2025 Edition)

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

How To Increase Your Hotel Occupancy Rate: 8 Practical Methods

Hotel occupancy is largely influenced by seasonality. While it might be easy to attract guests during your peak season, you may be wondering how to increase your occupancy during shoulder, low, or off seasons. With a bit of creativity, planning, and an understanding of your market, it’s not too difficult to increase occupancy rates.

How Technology Can Reduce Typical Hotel Operating Expenses

Today, technology offers many opportunities to reduce typical hotel operating expenses. The right tech tools can be especially effective in addressing the biggest cost factors hotels have to deal with — labor and resource use. Apart from that, many of solutions also create new opportunities to generate revenue and delight your guests.

Tripadvisor Reviews: 5 Fool-Proof Ways To Improve Your Hotel’s Ranking

Boost your hotel's online reputation by improving Tripadvisor reviews. Make it easy for your guests to write a review on Tripadvisor and watch bookings grow.

Four Things To Plan for in Your 2025 Hotel Budget

It’s budget season! And 2023 is turning out to be an especially difficult year to prepare a budget. In this post, we’ll go over four budget items that hotel industry experts strongly suggest every hotelier include in 2023. Each of these are intended to address some of the most important real-world issues that hotels face today.

The 10 Most Essential Hotel Software Tools

The modern guest expects a digital-first experience when they engage with hotel properties. Forward-thinking hoteliers clearly need to embrace this new reality to thrive, but guest-facing technology isn’t the only area in which hoteliers need to modernize. The back-office and other departments can heavily benefit from the introduction of modern hotel software.

13 Hotel KPIs To Keep an Eye on To Ensure Your Property’s Success

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that.

How To Improve Guest Satisfaction In Hotels

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

The Technology Solutions Luxury Hotels Should Embrace To Augment the Guest Experience

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

How To Create a Hotel Guest Policy That Works for You & Your Guests

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services.

Why Guests Increasingly Expect Contactless Hospitality

For years, technology slowly crept into the lives of consumers and businesses around the world. The near universal adoption of smartphones led to consumers worldwide acclimatizing to the idea of engaging with businesses and organizations in a digital space. Then, the COVID-19 pandemic hit and really opened the throttle.

How To Make The Most Of Your Hotel’s Checkout Procedure

Guest expectations are changing, and today travelers want faster, smoother service than ever. That extends to their checkout as well. Here are some practical tips on how and why to streamline your hotel's checkout procedure and make it the perfect end to a great stay...

A Note from Canary’s Founders on Our $15 Million Raise

Last week, we announced that we raised $15 million in Series A funding led by F-Prime Capital. This is a momentous achievement for the entire Canary team and we’re so very grateful to, and proud of the entire Canary team — the people we work with every day that made this possible.

Front Desk Operations Tips for Hotel Staff Members

Front desk operations are crucial to the success of any hotel. Here are some tips from Canary's hospitality industry experts for streamlining and enhancing those operations.

How Limited Service Properties Can Generate Ancillary Revenue

Ancillary revenue is traditionally only associated with full service hotels. But why? Limited service hotels can also benefit enormously from upselling all kinds of products and services. In this post, you will find a number of creative upsells that limited service properties (or any hotel) can deploy to generate ancillary revenue.

14 Creative Hotel Guest Services You Can Offer

The right hotel guest services can provide an incredible experience that will make guests want to come back again and again.

Updates on Canary’s Award-Winning Customer Support

We are extremely proud to announce that Canary is now a Hotel Tech Report Level III Global Customer Support provider!

Love Canary? Rate Us on Hotel Tech Report!

Every day, we strive to bring the same level of dedication and high-touch service to our hotel partners that they provide to their own guests. Luckily, we receive a constant stream of feedback from our hotel partners about why they love Canary’s products and what we can do to improve.

11 Simple Ways to Successfully Increase Hotel Revenue

Here are 11 effective, tried-and-true strategies your hotel can implement to successfully increase revenue in 2021.

Canary Checkout: A Smart Contactless Checkout Process

Canary Checkout is a contactless, digital, and mobile-optimized check-out software that helps your hotel guests check-out in less than 60 seconds.

Enhance the Check-In Experience for Guests with Smart Language Translations

Canary now offers multi-language support that allows your guests to enjoy the online check-in experience in their native language.

Driving Your Bottom Line with Guest Data

As luxury hoteliers are consistently asked to do more with less, capturing and utilizing guest data is more important than ever before. Luxury hotel properties that are effectively using technology to gather guest data give themselves the ability to improve their operations, increase revenue, and enhance the guest experience.

Touchless Check-In For Hotels: How to Choose the Best Vendor

Thinking about implementing touchless check-in? Here’s how to choose the best vendor for your hotel’s unique needs.

Virtual Check-In: Improve Efficiency & Guest Satisfaction

Virtual & self-check-in software can help hotels free up staff time, improve guest satisfaction, and drive more revenue.

Mobile Check-In For Hotels: Complete Guide for 2025

Hotels all over the world are learning that mobile check-in can help improve guest satisfaction, reduce chargebacks and fraud, and supercharge front-desk efficiency.

Contactless Check-In For Hotels: Everything You Need To Know

As hotels turn to contactless check in in light of new COVID-19 guidelines, here’s a guide to getting started.

What Exactly is Contactless Check-in?

"Remote check-in," "mobile check-in” and "contactless check-in" have become buzzwords. We unpack what they mean.

Hotels Turn to Tech To Compete in the New Normal

One operator's quest to give employees all the tools necessary to keep themselves and their guests safe.

6 Benefits of Moving Operations from Paper to Digital

As COVID accelerates hospitality’s digital transformation, it’s clear many operations still rely on offline processes.

Safe and Secure Transactions are Critical in a Contactless World

Coronavirus has given hotels the impetus to move paper processes to more secure environments.

A New Arrival: The post-COVID check-in process

As hoteliers look to ramp operations in a post-coronavirus world, the No. 1 priority will be ensuring health and safety of returning guests.

Canary Technologies Delivers Contactless Check-in When Hoteliers Need it Most

Silicon Valley innovator launches solution to help hoteliers safely and immediately welcome guests.

A Step-by-Step Guide to Implementing Contactless Check-In

Enhanced operating procedures for checking in guests post COVID-19.