Welcome to the Canary Blog

When you create a workforce employees are proud of, the benefits for your hotel business are many, including increased revenue, happier guests, increased customer loyalty and lower staff turnover.

In this update, we delve into the ever-evolving world of hotel management, exploring common challenges faced by hoteliers and presenting cutting-edge solutions that have emerged this year.

Having a daily hotel front desk checklist as part of your standard operating procedures (SOPs) is critical to maintaining a high level of customer service so your guests have the best stay possible.

The day-to-day operations that come with running a hotel can easily become overwhelming. These 10 hospitality tips can be used by any hoteliers to help keep their head above water.

Come la maggior parte degli albergatori può attestare dopo aver attraversato una pandemia globale, i problemi sorgono e i problemi si dissipano. Ma è il modo in cui li gestisci che conta. Le idee innovative per gli hotel sono fondamentali per aumentare la resilienza.

The guest journey begins long before check-in, continues through post-stay, and, in some cases may never end.

Fornire al personale gli strumenti e le risorse giusti è fondamentale se si desidera che ogni ospite si senta apprezzato e apprezzato sin dal check-in. Ecco perché abbiamo creato tredici script per vari scenari di check-in che aiutano il tuo team ad accogliere e accogliere gli ospiti dell'hotel.

Your hotel’s Google reviews have a significant impact on your bottom line. Every hotel should have a strategy to win more reviews, hit a higher rating, and earn more money.

Elaborare idee per migliorare l'hotel è una parte importante per mantenere e aumentare il successo del tuo hotel. Tuttavia, quando hai poco tempo, trovare idee non è sempre facile. Ed è per questo che il team di esperti del settore di Canary ha messo insieme questo elenco di utili idee per migliorare gli hotel da prendere in considerazione.

Hotel metrics, benchmarking, and KPIs are essential for the success of a hotel. After all, guesswork can only get you so far in a highly competitive environment. By tracking and evaluating these hotel metrics, you will understand things like how your hotel is performing, how your rates compare to your comp set, and how operating expenses impact revenue. Together, these data points help hoteliers make informed business decisions regarding their properties.

Your hotel might have a fancy pool, a well-stocked bar, or an out-of-this-world spa, but you won’t get far without great customer service in the hotel industry. Here are nine ways to improve it at your property.

A good hotel concierge is worth their weight in gold because they give your property the chance to go above and beyond for guests. This helps you increase guest loyalty, earn more good reviews, boost your reputation and drive revenue.